WHAT IS IT?
One roadside job operating system.
Receive a request, match a suitable provider, track field status and retain completion proof in one job record.
White-label roadside assistance software
Dispatch every roadside service from one control room.
Bring towing, vehicle recovery, winch-out, jump-start and mobile EV charging into one configurable request, dispatch and field-service workflow.
Towing & recoveryRoadside assistanceMobile EV charging
Operations overviewOperations view
Open jobs184 urgent
Available teams123 charging now
Median dispatch03:42today
Job VA-2048Vehicle recovery · flatbed assigned
18 minRoadside charge•••
◆●
Service team is on the way
Arriving in 18 min
JR
Jordan R.20 kW mobile charger
Current job•••
EN ROUTE
Vehicle recovery
12.4 km · Riverside car park
ETA18 min
UnitFlatbed
✓Job accepted2 min ago2Arrive & verifyNext
FIELD EQUIPMENT20 kW mobile DC01One service intake
02Capability-aware dispatch
03One proof trail
Configure the service catalogue while keeping one operational job lifecycle.
Quick answer
What roadside operators are actually choosing.
Direct answers for buyers comparing a dispatch product, a branded app package and service-specific workflows.
WHO IS IT FOR?
Operators coordinating mobile service teams.
Roadside networks, towing and recovery operators, fleet-support teams and mobile EV charging businesses.
WHAT IS DELIVERED?
Three role-specific interfaces.
A customer request experience, a field-provider app and an operations Web console connected by the same workflow.
WHAT MUST BE SCOPED?
Every service-specific rule.
Intake fields, equipment, assignment, pricing, payment, integrations, service proof and exception handling are confirmed before launch.
One platform · multiple roadside services
Start with the service the motorist needs—not the vehicle your software was built around.
Use one operating model for location, triage, assignment, arrival and proof. Configure the service details, required equipment and completion steps for each line of work.
Illustrative operating model
Towing dispatch software
Capture the vehicle, pickup point, destination and required unit, then follow assignment and arrival from the same job record.
Buyer intent: tow truck dispatch softwareVehicle and breakdown recovery
Scope winch-out and recovery jobs around scene information, provider capability, status updates and service proof.
Buyer intent: vehicle recovery management softwareRoadside assistance operations
Build a configurable service catalogue for jump-start and other roadside jobs while the dispatcher keeps one map and queue.
Buyer intent: roadside assistance softwareMobile EV charging dispatch
Match EV roadside requests with an appropriate charging resource and retain arrival, charging and completion records.
Differentiator: EV roadside assistanceService information model
One lifecycle, different decisions at the scene.
This matrix defines the information that should be confirmed for each service line.
Service lineRequest must identifyDispatch must matchJob closes with
TowingVehicle, pickup and destinationSuitable tow unit and available providerArrival, condition and delivery record
Vehicle recoveryScene, vehicle position and constraintsRecovery capability and approved equipmentBefore/after proof and final status
Roadside assistanceLocation, vehicle and requested serviceQualified nearby field providerAction taken, time and service proof
Mobile EV chargingVehicle, connector and charging requirementCompatible charger and service vehicleCharging and completion record
One shared workflow
See the job move. Know who owns the next step.
Each role sees only the information needed to move a request forward, while the operations team keeps the complete status trail.
Request
Driver shares location, vehicle and charging need.
Match
Dispatch reviews eligible nearby service teams.
Serve
Provider navigates, confirms arrival and starts work.
Close
Proof, payment status and timestamps stay with the job.
Operations console
Dispatch around the map, not around a group chat.
Review the request, compare service-team status and distance, then keep the same job visible through completion.
VAEVBBC Operations
⌕ Search jobs, teams or vehicles
MO
Tuesday, 24 September
Dispatch control
Open requests184 need assignment
Teams online12Across 3 service zones
In service72 charging sessions
Closed today2624 with proof
Available 12Busy 7Offline 3
Needs attention4 jobs
UNASSIGNEDVA-2051 · Winch-outAirport service road · 16 min ago
!PROVIDER ARRIVINGVA-2048 · Vehicle recoveryJordan R. · ETA 18 min
›AWAITING PROOFVA-2043 · Mobile EV chargeService complete · 6 min ago
›Three-part platform
Deliver a dedicated interface for every operating role.
The motorist follows arrival, the field provider follows service steps, and dispatch sees exceptions across towing, recovery and mobile assistance.
CUSTOMER
Help is on the way18 min
Current status
Provider en route
20 kW portable DC charging
Request and follow
Location, service choice, arrival status and a clear contact path stay in one view.
SERVICE PROVIDER
Job VA-2048EN ROUTE
12.4 kmRiverside car parkPortable DC charging · 20 kW
✓ Job accepted14:12
2 Confirm arrivalNext action
3 Upload service proofRequired to close
Navigate and complete
Job details, customer contact, service steps and completion proof stay together.
OPERATIONS
Job timelineVA-2048
Request received14:08 · Customer app
Provider assigned14:11 · Operations
Provider en route14:12 · Provider app
Service proofPending
Monitor and resolve
Assignment, status changes and proof form a single operational timeline.
Connect the assigned service job to the named charging unit, connector pair, cable plan and operating team.A differentiator for EV roadside operators
Add mobile EV charging to the roadside service mix.
Associate service teams with charging equipment so dispatchers can review the request and send an appropriate mobile charging resource.
01Equipment recordsLink charging hardware to a service provider profile.
02Operational statusKeep job and provider status visible to dispatch.
03Service proofAttach completion photos and job timestamps.
White-label roadside platform
Start with your service model, then configure the platform around it.
Brand, service catalogue, operating area, provider roles, pricing rules and payment requirements should be confirmed before a deployment plan is prepared.
Request a platform plan01
Brand and channelsCustomer experience, provider app and operations portal.
02
Workflow configurationService types, assignment rules, statuses and completion proof.
03
Hardware relationshipDefine equipment, connectors and field-service responsibilities.
04
Integration reviewConfirm payment, messaging and existing-system requirements.
Core operating modules
Six connected modules from customer request to settlement.
Use the existing platform foundation, then configure fields, rules and external services for your market.
Customer ordering and location
Create one structured roadside service request.
Location-based matching and dispatch
Give operations a controlled assignment decision.
Order workflow and status
Keep customer, provider and operations on one case timeline.
Provider and field operations
Turn dispatch instructions into a guided field job.
Pricing and configuration
Align the platform with the approved commercial workflow.
service records, settlement and reporting
Close each job with an auditable business record.
Implementation path
Move from workflow mapping to a controlled launch in three steps.
The written scope separates existing platform modules, configuration work, custom development and third-party dependencies.
- 01
Map roles, brand and workflow
Confirm service areas, customer journey, provider process, admin controls, English terminology and white-label settings.
- 02
Configure and verify
Configure the three interfaces, pricing, status, service records and settlement flow, then verify the agreed end-to-end cases.
- 03
Launch and hand over
Complete the agreed hosting, domain, app packaging, training, documentation and support handover for the selected market.
What you receive
Move from operating brief to an actionable software and equipment scope.
Start with the worksheet, then receive the dispatch configuration and operating handover documents for the selected package.
Ready now
Commercial EV charging project worksheet
Share the service model, vehicles, power information, destination and timeline needed for a useful first proposal.
PDF - 2 pagesDownload the worksheet → With your project proposal
English interface and white-label configuration scope
Lists the customer H5 + App, driver or provider App, operations Web admin, English terminology, brand settings, roles, workflow, records and integrations included.
Project configuration packAdd this platform scope to my quote → With a confirmed order
Platform activation and operating handover pack
The confirmed order covers the applicable onboarding, roles, enabled functions, operating steps, reporting, warranty and support documents.
Included with your confirmed orderPlan my handover pack →Use these documents to align request data, equipment, roles, integrations, responsibilities and commercial terms.
Buyer questions
Answers before you choose an EV roadside assistance platform.
What does the customer receive?+
The customer ordering endpoint is delivered as H5 plus an App. The project scope fixes login, location, vehicle and service fields, order steps, status visibility and customer communications.
What do drivers or service providers use?+
Drivers or service providers receive a dedicated App for assigned jobs, customer and location details, field status, service steps, service records and completion. Exact navigation, tracking and notification behaviour is confirmed for the selected map and messaging services.
What does the operations team use?+
The operations team receives a Web admin for order intake, location-based matching, dispatch, provider operations, pricing configuration, status tracking, service records, settlement and reporting.
Can every interface be delivered in English?+
Yes. The customer H5 and App, driver or provider App, and operations Web admin can be delivered with a complete English interface. Final terminology, content, privacy text and market-specific fields are confirmed during the project.
Can the platform be white-label?+
Yes. Brand name, logo, primary colour, domain and app name can be configured. Domain ownership, app-store accounts, signing credentials and app marketplace approval timing are confirmed separately.
Can it be customised around our workflow?+
Yes. We map your roles, service areas, assignment rules, pricing, order states, service records, settlement and reporting before confirming custom functions. APIs, maps, payment, messaging, SLA and delivery dates are committed only in the written proposal.
Is this the same as charging hardware?+
No. This page covers roadside service software. Mobile chargers, cables and vehicle interfaces are selected separately and then linked to the dispatch workflow where required.
Request an EV roadside assistance software plan
Tell us where you operate and how your customer H5 + App, provider App and Web admin should work. Include white-label and workflow requirements for a scoped proposal.
Selected software solution Launch a white-label EV roadside assistance and mobile charging platform.
Prefer to discuss your operating workflow directly? Sales contact Email Mark mark@evbbc.com WhatsApp Mark +86 182 3740 3679